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Divorce-Online are the only divorce provider to be Trading Standards approved.

All the businesses approved for the “Buy With Confidence” Scheme have been
vigorously audited and approved by UK Trading Standards to ensure that they
operate in a legal, honest and fair way.

This trust mark is only given to companies who meet their strict criteria for customer service and compliance with all consumer legislation.

Failure to comply can result in expulsion and sanctions, which include compensation for customers who have not received a good service.

Being the leading provider of online divorces and the first company to provide an online divorce service, we believe being part of the ‘Buy with Confidence’ scheme gives our customers the added security they would not get with other online divorce providers.

What is the Buy with Confidence Scheme?

In response to concerns about ‘rogue traders’ which are often highlighted in the media, a partnership of local authority Trading Standards departments have taken a ground-breaking step by creating the Buy With Confidence Scheme.

The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

What requirements does a business need to meet to be approved?

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks.

Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards.

Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances.

Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter.

We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.

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