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Privacy Policy

Online Legal Services Limited is dedicated to protecting your privacy and to process your data in a fair and transparent way.

We only use your data to process your service with us, to provide you with information regarding our services, surveys, media requests or services that we think will be of interest from related companies and comply with the General Data Protection Regulation (GDPR).

Here a few things you should know.

What do we collect as a legal services provider

  • Your name
  • Your date of birth
  • Your address
  • Your phone number(s)
  • Your email address
  • Details of your spouse / partner and any children
  • Legally required information for the purposes of processing your service
  • Anonymised information from third party analytics tools and cookies

How do we collect your data?

We collect your data in three ways

  • On our website
  • By phone
  • By other messaging services you agree to use
  • By email
  • On social media

Where do you store or process my data?

Your data is stored and processed in secure UK  or EEA data centers. Where data is processed outside of the EEA, we have verified that they have robust data security processes in the country where your data is stored or processed.

Do you store credit or debit card details?

No, we use the services of  Stripe,  Global Payments, and Paypal to take your payment details, no information is stored on our servers. You can view their privacy policies on their respective websites.

Use of third parties to communicate with you

We use third party tools to communicate with you. We have audited these services to ensure they are compliant with the GDPR.  The use of these third party tools is to ensure that you can communicate with us quickly and easily. You may at any time indicate that you do not wish to be communicated with all or any of these tools.

We will only use your personal data to fulfil your order or service and not for any marketing purposes other than to enhance our service to you or provide information relating to other legal services provided by us or OLS Solicitors.

The following tools are used by OLS to communicate and your use of them us subject to the individual services privacy policies and terms and conditions.

Facebook messenger
Fast SMS

Our service providers

Email provider

Our email services are provided by Microsoft  and are all emails are hosted by Microsoft on their servers and are fully complaint with the GDPR.

Please note we use standard email to send documents and emails are not encrypted. If you do not want documents sent by email we can arrange for them to upload them to a secure storage facility.

Telephony services

Our phone services are handled by CallSwitch a  UK based voice over IP telephony service on UK servers. Some calls may be recording for training, security and case handling purposes. These calls are kept for no more than 90 days before being deleted.

Feedback Service
We use to gather feedback for our services and your email and case ID will be used to send out automated emails from their servers. No information that can identify you is sent by us to them.

Live chat

Our live chat services are handled by Livechat.Inc

Any data given by you through the use of our livechat facility is securely held and will not be used other than to communicate with us.

AI chatbot
Our AI chatbot is hosted on CustomGPT and we use their API to link to the live chat application. This enables you to converse with the chatbot. All data is anonomised and is not used to train their models. Details of their privacy policies are here.

Personal details and documents

Your personal details and any documents relating to your service are held on our managed servers within our secure Case Manager system on databases within the UK. Your details will be held on our servers for 2 years from the conclusion of your service. This is to ensure that if you require any data in relation to your case, we are able to access this for you. We will not use your data for any other purpose than to process your service.

Use of third parties to process legal services

We use third parties to fulfil your service and you irrevocably give us explicit consent to transfer your data to them in order for your service to be fulfilled.

We only use the services of Online Legal Solicitors Limited (OLS) a company 100% owned by Online Legal Services Limited to provide third party legal services. If for whatever reason we recommend the use of another service, we will obtain your consent first.

OLS Solicitors and Online Legal Services will only share information about you that is necessary to fulfil your order and provide you with the service or related service.

Cookies and tracking software


What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, track information about the visit, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Users must opt in to allow cookies to be set to comply with the EU Cookie Law. If they choose not to do so, note that some parts of the Site may not function properly.

You can find more information about cookies at

Persistent cookies

These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies

These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. By using the Website, you agree that we can place these types of cookies on your device.

These cookies are essential for the site to function. They are used for features such as e-commerce baskets, site log in and user tracking to ensure users can navigate the site effectively. These cookies are not available to third party sites and are not used to track behaviour to place personalised adverts or any other content.


General purpose session cookies, essential for the site to function.


Required for login and other features to work.


Remembers how many pages have been viewed.


Remembers the last page viewed.

Online Shop

These cookies are essential for the basket and checkout to work.

Functionality cookies

These cookies remember choices you make to improve your experience.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

You can control or delete these cookies in your browser settings.



This cookie is set by YouTube and is used to determine what layout of YouTube the user should see if they subsequently visit the YouTube website.

Performance cookies

These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Google Analytics*





Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.

You can control these cookies via the Cookies tab at the bottom of each page or in your browser settings.

Using browser settings to manage cookies

To find out how to control or delete cookies in the web browser you are using visit

*These cookies are provided by a third party who could change their cookies in future outside of our control. We will review this policy regularly for any such changes.

Your rights to your data held by us

You have the right to request information on any data held by us
You have the right to modify any data held by us
You have the right to have any data held by us deleted at any time.

The registered Data Protection Officer for Online Legal Services Limited is Mark Keenan

If you wish to contact us about your data contact [email protected]

Form – Callback Request Form

    Request A Free Callback From Our Experts


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    Any callback requests submitted after 3pm on Friday will be responded to the next working day