How to make a complaint
We hope that you never need to make a complaint, but as with every company we don't always get it right but want to make sure any complaint is resolved quickly and efficiently.
All complaints are subject to the terms and conditions set out when you purchase and we will be guided by them, but each case is individual and will be dealt with on merit and fairly.
If you have a complaint please send an e-mail in the first instance to email@example.com with your case reference number.
This will then be passed to a manager who will review the complaint and come to a decision within 7 days of receipt.
If you are not happy with the decision, they will give you the contact details of a senior director who will review the complaint and decision of first instance within 48 hours.