Mark Keenan

Our Founder and CEO

Mark Keenan is the founder and CEO of Online Legal Services Limited, the parent company of Divorce-Online.


Mark founded the company whilst working in a Solicitors practice as a senior family law practitioner and invented the concept of online divorce in the UK as we know it today way back in 1999 at the height of the dot com boom.

Mark is also one of the founder members of the Institute of Paralegals.


Mark was also the Entrepreneur of the Year for Wiltshire having won the prestigious award at the Wiltshire Business of the Year Awards on 29th February 2008.

Prior to setting up the company, Mark managed three family law departments both Dorset and the West Midlands and has been practising family law for over 20 years.

He has overseen the company rise from being an idea to becoming one of the UK's foremost online legal services companies with an excellent reputation throughout the UK and abroad not only among the general public but amongst the legal profession  the judiciary and the highest levels of Government.

"We offer a different service to Solicitors as we only deal with people who have agreed their separation and divorce and help people with our award winning service which allows our clients to create their own proceedings. We then assist the client with the procedures they have to follow from start to finish"

His aim has always been to help people undertake their own uncontested divorce proceedings without needing to employ Solicitors and incurring their high costs.

Mark is assisted by an independent board of directors whose business acumen and commercial expertise have allowed the company to grow whilst still maintaining his mission to provide a friendly personal service.

Mark is often asked to assist the media with divorce related matters and has appeared on Trevor McDonald Tonight, BBC News, ITV news, BBC Radio, LBC, Capital FM and has been quoted in all the major national newspapers on many occassions.

 

Mark is also Fellow of the Institute of Paralegals .

Stuart May

Operations Manager

Stuart is primarily responsible for supervising our experienced legal team to ensure that we continue to deliver the best service to our clients that we can without compromise.

Stuart's ongoing mission is to ensure all our cases go through as smoothly as possible and his expert procedural knowledge ensures that where problems do occur, they are dealt with swiftly and professionally. Stuart is also our Court liaison and has regular meetings with the Court Service to ensure both organisations are singing from the same hymn sheet and are operating as efficiently as possible to minimise delays at what is a very upsetting time for many of our clients.

Cyrille Rey

Web and systems Manager

Cyrille is responsible for the development of all internal and external software and hardware systems within the company.

His primary function is to make all our secure services as easy to use as possible from both a user and client experience and to manage our unique online case management and volume legal document processing system which we are continually upgrading to make it stay the leading application in it's field .

Toni Freeman

Client Relations Manager

Toni Freeman is our Clients Relations Manager

Toni comes from a client care background.

Toni is responsible for ensuring enquiries from the websites and inbound telephone calls are dealt with quickly and by the right person.

She is dedicated to providing our potential client's with easy to understand information in iorder that they can make an informed decision about whether our services are suitable. If we cannot help then she will refer them to alternative sources where they can get the correct advice.
 

She also ensures that inbound messages from clients reach the appropriate Case managers and are promptly actioned.

Toni manages the evening and weekend teams to ensure continuity between the day time staff and evening and weekend staff.
 

MIchelle Usher-Benwell - F.Inst.Pa

Legal Manager

Michelle is a Legal Manager for the managed divorce services.

She has over 10 years experience working in various roles in family law and came to us with a wealth of experience in all aspects of divorce procedure and is an invaluable member of the team.

David Parsons-Hann F.Inst.Pa

Senior Legal Manager

David is a senior Legal Manager and a Certified Paralegal.

David joined us from the Court Service where he was in charge of a busy family section for many years.

His experience of court procedure and the inner workings of the court service is invaluable to us and our clients and he enjoys being able to help our clients achieve as smooth a divorce procedure as is possible having the inside knowledge of how the courts work (or don't). He is often heard putting court clerks in their place in a calm and authoritative manner.

Jackie Penney - A.Inst.Pa

Administrator

Jackie Penney is an Associate Paralegal member of the Institute of Paralegals and is in charge of all our administrative processes.

Above all, she keeps everyone in line to make sure we provide a service above and beyond that provided by anyone else in our industry.

Kirsty Boorman- A.Inst.Pa | Dip.Law

Consent Order Manager

Kirsty Boorman has a Diploma in Law and is an Associate Member of The Institute of Paralegals. She is responsible for making sure our clients get a smooth efficient service when dealing with their financial consent orders.

She liaises with clients, the drafting Solicitors and with the courts to ensure our clients receive the very best service possible.
 

As well as working very hard during the day, Kirsty is studying for her law degree via the Open University and hopes to become a qualified Solicitor in years to come. She recently obtained her Diploma in Law as part of her studies.

Divorce-Online is a corporate member of The Institute of Paralegals and abide by their code of conduct.


We hold professional indemnity insurance to protect you should we make a negligent error.


We aim to provide a service above and beyond the service you would find with a Solicitor.

Divorce-Online is a trading name of Online Legal Services Limited a company registered in England and Wales number 396442 whose registered office is 3 Isis Court, Abingdon Business Park, Abingdon, Oxon, OX14 1DZ.