About Online Legal Services Ltd

View our details in the FreeIndex Legal Services directory.


  • Divorce-Online was the first online divorce service in the UK and was founded in 1999 with the help of legal experts.
  • Online Legal Services has helped clients deal with more cases than any other legal service using our award wining services.
  • We are the only Divorce service open 7 days a week until late.
  • Divorce-Online has been the No.1 ranked online divorce website in the "real" results on Google since 1999 (and other major search engines).
  • Unlike our competitors we not only provide low cost fixed fee divorce services, we also provide free support and advice where we can.
  • Our expert divorce team is here to help our clients achieve a speedy, efficient divorce for a fraction of the price of a high street solicitor and with better quality of service.
  • We are  the only (non Solicitor) online divorce services to have professional indemnity insurance to protect our clients.
  • We use McAfee Secure to prevent our websites being compromised and all our services employ the latest security measures.. No other online divorce service offers this level of security.
  • We won the Entrepreneur of the year Award for 2007 at the Wiltshire Business Awards
  • Our company is a new kind of law firm and we are proud to be corporate members of the Institute of Paralegals and are bound by the Institute's code of conduct,constitution and bye-laws

Key People at Online Legal Services


Mark Keenan

Our Founder and CEO

Mark Keenan is the founder and CEO of Online Legal Services Limited, the parent company of Divorce-Online.


Mark founded the company whilst working in a Solicitors practice as a senior family law executive and invented the concept of online divorce in the UK as we know it today back in 1999 at the height of the dot com boom.

Mark is a founder member of the Institute of Paralegals.


Mark was also the Entrepreneur of the Year for Wiltshire having won the prestigious award at the Wiltshire Business of the Year Awards on 29th February 2008.

Prior to setting up Divorce-Online, Mark managed three family law departments in both Dorset and the West Midlands and has been practising family law for over 20 years.

He has overseen the company rise from being a clever idea to becoming one of the UK's foremost online legal services companies with an excellent reputation throughout the UK and abroad, not only among the general public but amongst the legal profession  the judiciary and the highest levels of Government.

"We offer a different service to Solicitors as we only deal with people who have agreed their separation and divorce and help people with our award winning service which allows our clients to create their own proceedings. We then assist the client with the procedures they have to follow from start to finish"

His aim has always been to help people undertake their own divorce proceedings without needing to employ Solicitors and incurring their high costs. A recent report by the Legal Ombudsman criticising divorce costs came as no suprise.

Mark Keenan is assisted by an independent board of directors whose business acumen and commercial expertise have allowed the company to grow whilst still maintaining his mission to provide a friendly personal service.

Mark has become an expert in online legal services delivery and is often asked to assist the media with divorce related matters and has appeared on Trevor McDonald Tonight, BBC News, ITV news, BBC Radio, LBC, Capital FM and has been quoted in all the major national newspapers on many occassions.

 

Mark is also Fellow of the Institute of Paralegals .


Stuart May

Operations Manager

Stuart May is responsible for supervising our experienced legal team to ensure that we continue to deliver the best service to our clients that we can without compromise.

Stuart's ongoing mission is to ensure all our cases go through as smoothly as possible and his expert procedural knowledge ensures that where problems do occur, they are dealt with swiftly and professionally. Stuart is also our Court liaison and has regular meetings with the Court Service to ensure both organisations are singing from the same hymn sheet and are operating as efficiently as possible to minimise delays at what is a very upsetting time for many of our clients.


Oliver Thompson

Web and systems Manager

Oliver is responsible for the development of all internal and external software and hardware systems within the company.

His primary function is to make all our secure services as easy to use as possible from both a user and client experience and to manage our unique online case management and volume legal document processing system which we are continually upgrading to make it stay the leading application in it's field .


Toni Freeman

Client Relations Manager

Toni Freeman is our Clients Relations Manager

Toni comes from a client care background.

Toni is responsible for ensuring enquiries from the websites and inbound telephone calls are dealt with quickly and by the right person.

She is dedicated to providing our potential client's with easy to understand information in iorder that they can make an informed decision about whether our services are suitable. If we cannot help then she will refer them to alternative sources where they can get the correct advice.
 

She also ensures that inbound messages from clients reach the appropriate Case managers and are promptly actioned.

Toni manages the evening and weekend teams to ensure continuity between the day time staff and evening and weekend staff.
 


David Parsons-Hann F.Inst.Pa

Senior Legal Manager

David Parsons-Hann is our senior Legal Manager and a Certified Paralegal.

David joined us from the Court Service where he was in charge of a busy family section for many years.

His experience of court procedure and the inner workings of the court service is invaluable to us and our clients and he enjoys being able to help our clients achieve as smooth a divorce procedure as is possible having the inside knowledge court procedures.


Jackie Penney - A.Inst.Pa

Divorce Papers Administrator

Jackie Penney is an Associate Paralegal. Her main responsibility is to check divorce petitions for accuracy before they are submitted to court.

Above all, she keeps everyone in line to make sure we provide a service above and beyond that provided by anyone else in our industry.


Kelly Brown

Consent order manager

Kelly is responsible for the Consent Order Department. She is there to support clients who wish to have their finances made into a binding order. She is the point of contact between Divorce-Online and our chosen drafting Solicitors.



Charlotte Scott

Divorce Administrator

Charlotte assists with our administrative processes.

She ensures that all our documents are dealt with efficiently, clients are updated and other members of staff do as they are told.


Daniel Zammit

Marketing Executive

Daniel is our online marketing executive. With a passion for data Daniel is tasked with keeping our websites, content and blogs top of the search engines. He also deals with our social media accounts which we use to communicate with our clients and to inform and update the general public on the latest news.

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Kirsty Boorman

Community Manager

Kirsty Boorman is our commmunity manager. Her job is to make the user experience an enjoyable obne when users access our forums seeking advice. Kirsty has a Diploma in Family Law and is on the last stages of her law degree.

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Regulatory information

Divorce-Online is a corporate member of The Institute of Paralegals and abide by their code of conduct.


We hold professional indemnity insurance to protect our clients.


We aim to provide a service above and beyond the service you would find with a Solicitor.


Divorce-Online is a trading name of Online Legal Services Limited a company registered in England and Wales number 396442 whose registered office is 3 Isis Court, Abingdon Business Park, Abingdon, Oxon, OX14 1DZ.