Terms & Conditions of our Services
Our terms and conditions are designed to be straightforward and will vary depending on whether you engaging us directly or purchasing services carried out by third parties.
Your Statutory Rights
These terms and conditions do not affect your statutory rights (legal rights) in any way.
Service and Delivery
After completing the purchase of any of our services, you will be sent an e-mail with instructions on how to access your online case file. You can then access your secure case area to complete the details needed to prepare any application.
Divorce cases
We will prepare your divorce application usually within 1 working day of receiving your information. We will then arrange for you to review your application and make the application to the court digitally. All documents are sent to you digitally unless a specific request for hard copies are made.
If you require documents to be sent by post there will be a small charge to cover the cost of postage, printing and time. These charges are listed in the court fees and other occasional charges below.
If we have raised any questions with you, then this delivery timescale will, of course need to be extended and for general guidance.
14 Day Refund Policy all services except Clean Break order Service
This website complies with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in that you have a 14 day cooling off period to decide whether you wish to proceed with services supplied directly by Online Legal Services Ltd, which starts on the day after you have purchased the service.
However, certain exemptions apply.
1. If you have activated your account and completed any questions in our DivorceTrak system within the cooling off period, we will part refund you the price paid, less an administration charge for work carried out to the point of your request. These charges are available on request as different charges apply depending on the service purchased.
2. If we have sent completed documents to you or made a court application, no refund will be payable.
3. Our Clean Break Order Service is an automated digital service that generates legal documentation immediately upon purchase and is typically delivered within minutes. Therefore under under Regulation 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply in realtion to this service.
Communication with us
You are purchasing an online service that relies on a certain level of automation. Please ensure that you regularly communicate with us. You must contact us if you have not heard from us within 3 months of any step in the divorce or consent order process being carried out. For instance, if we file a consent order on your behalf and you do not hear from us, do not assume an order has been made, things can and do get lost at court.
We will give you a breakdown of the steps in each case and the likely length of time between each step. Our system will flag where a case has exceeded that time and we will then chase the court.
If your case is between 6 months and 12 months old without any contact from you, a reactivation charge of £150.00 will apply. If it is over 1 years old, you will have to the price for a full service as we no longer hold your records.
Court fees and occasional additional Charges
You understand that court filing fees are payable on all court actions unless you are exempt. For a standard divorce they are currently £628 and for a consent order, they are £62. You may be exempt from court fees if you are on low income or benefits. Please ask us for more information and we will be able to advise you. We will refund our fees if we calculate you are eligible for fee remission but the court make a different decision.
We also occasionally have to charge an administration fee when extra work is involved over and above the original service. We don’t like doing it, but we do have to charge for our time on occasions. Please ask for a quote as these fees vary depending on the situation.
Here are some examples: Consent orders and agreements
Where the court service has changed the format of official documents, but clients have not filed them at court prior to those changes taking effect and new documents need to be prepared.
Where you need assistance in completing the financial questionnaire (D81) we will provide support by phone or email
Where you require amendments to your documents once they have been created checked and sent to you.
If the court require you to file additional documents or paperwork, we sometimes have to charge for additional documents that fall outside the scope of your service.
If additional court fees must be charged to comply with court orders, then these will be payable to the court and we will notify of them if required. If we are no longer able to assist you because of a breakdown in an agreement or solicitors have been instructed, then we will refer you to our Solicitor partners.
Our amendment fees will be no more than £150 incl. vat
Payment of court fees through Divorce-Online
If you wish to pay court fees through us we will charge an administration charge to cover the costs of providing this service to you including merchant and administration costs. You do not have to use us to pay these fees, you can do so directly to the court. Please ask as the charges vary depending on the fee to be paid.
Postal Charges
If you require documents to be posted the fees are as follows
Divorce only services £10.00
Divorce and consent order services £20.00
Recorded and special delivery by arrangement.
Court Fees Remission and exemption
Clients who are on low income or certain benefits such as universal credit may be eligible for court fee exemption/remission. They must complete their own application and it must be completed correctly. Our advisers will be able to help calculate whether you are eligible . We will refund our fees if an adviser calculates you are eligible for fee remission but the court make a different decision.
The use of our online calculator on the website is for information purposes only and we will not be able to refund our fee if you are found not to be eligible for remission.
Timescales
All timescales given upon purchase for any service provided are based on an average of all cases taken over the last 6 months and change on a monthly basis. Your individual case may take longer than advertised due to factors outside our control such as staff absence, court related issues such as strikes, or supplier issues.
We try to be as realistic as we can, but are unable to guarantee any timescale given as the service delivery depends on factors outside our control. The time a divorce takes depends on the reliability of the court service and we cannot be held responsible for delays at court once your documents have been filed.
Please also bear in mind that if the information is given incorrectly, we have to raise queries or a court raise queries, this will cause delays. We therefore always advise that clients do not book events that may be directly tied to the production of a final decree until they are in receipt of the certificate.
Consent Orders and other Agreements
This is a legal process and requires skill and due diligence. Divorce-Online financial consent orders are typically delivered within 21 working days of receiving your instructions.
You proceed on the basis that you have not received legal advice from DivorceOnline on the terms of your (any)settlement. You are strongly advised to seek legal advice on the terms of any settlement you have reached as the court has a wide discretion to refuse to grant an order, request more information or raise questions.
Our third party solicitors will draft your order strictly limited to the information given to them in a questionnaire. They nor we have any duty to advise you of the consequences of the order. You also agree that you will check your drafted order for any omissions or errors upon receipt before filing any document with the court. No client relationship will exist between you and any firm of solicitors instructed by us to prepare documents for this Divorce-Online service.
Standalone consent orders where we have not filed your divorce.
Divorce-online are not a solicitors firm and do not go on the court record as acting for you once a standalone consent order has been filed at court. Our retainer ends at this point. All correspondence from the court will be sent directly to you and you will communicate with them directly. If you change address, you must notify them immediately. If you require more comprehensive assistance we advise you to purchase a Solicitor Managed Consent order.
We reserve the right to charge additional fees if your order needs substantial amendment after it has been drafted or filed or in order to comply with any judicial request. The fee will no more than £150 per request. No fee will be payable if the mistake is the fault of Online legal Services Limited
Legal Advice, Limitation of Liability in respect of the documents and digital service.
We do not give legal advice regarding your documents or any aspect of your case and you proceed on that basis. We cannot be held liable for any action you undertake in any proceedings whatsoever, save where we are in breach of contract.
We have included within this agreement a disclaimer in respect of our liability in respect of the documents and digital service. Please read it carefully as the following are the terms upon which we will provide the document to you.
If you use any document in the Divorce-Online service, it will be on the terms which are stated on this page.
What you are purchasing from us is a web services product which has been prepared by experienced Family Lawyers in conjunction with Information Technology Specialists.
The software creates documents for you based on the data you have personally entered into the fields of our bespoke software. It is your responsibility to ensure you enter the correct information into the fields as it may cause delays later and additional fees if your documents need to be amended.
These documents will be checked by our case managers to ensure they are correct based on the data provided.
Whilst we and our experts who have drafted the template documents have taken every care to ensure the accuracy of the contents of the documents, due to the continuing changing nature of the legal system the information contained in the documents will during the passage of time need to be updated. Therefore you must process your documents within 6 months of purchase.
We do not give legal advice regarding your documents or any aspect of your case and you proceed on that basis. We cannot be held liable for any action you undertake in any proceedings whatsoever, save where we are in breach of contract.
Where we are instructed to manage your divorce, you act as a litigant in person. You will sign a letter of authority to allow the court to communicate with us.
If a court or any other body having the power to rule on disputes decides that any part of this Disclaimer is not reasonable or cannot be enforced for any reason, this will not affect the validity of the other parts of this Disclaimer which will continue to be in full force and effect.
The use of the website and the documents when downloaded by you are for your personal use only and will clearly on the face of them be shown to be licensed to you. You may not use the Web site or the documents for any other purpose except for your own personal use. You may however use the documents as many times as you wish. You may not remove the license or use the documents for any commercial purpose whatsoever and the copyright in them belongs to Online Legal Services Limited trading as Divorce-Online and Divorce Online “DOL”. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Web site.
Our services are valid for a period of 6 months only without activation. After this period, you will be charged a £150.00 reactivation fee if you wish to continue. This is because the documents and requirements of the court change on a regular basis. If you activate your account and do nothing a recativation fee will be payable after 6 months inactivity, so we advise you to log in regularly.
Financial Consent Orders – Our Service and Your Responsibilities
1. Who we are and what we do
1.1 Online Legal Services Limited (“we”, “us”, “our”) provides a document preparation service for financial consent orders. Your contract is with us alone.
1.2 We prepare your consent order and supporting documents from the agreement you and your spouse have already reached. We do not negotiate for you, check whether the agreement is fair or in your best interests, or represent you in court.
2. The Drafting Solicitors – IMPORTANT
2.1 Your consent order is drafted for us by OLS Solicitors, a firm authorised and regulated by the Solicitors Regulation Authority (the “Drafting Solicitors”). The Drafting Solicitors are connected to us because Online Legal Services Limited own the majority shareholding in OLS Solicitors.
2.2 The Drafting Solicitors are our subcontractor and act on our instructions only. Their client is Online Legal Services Limited, not you. You are not their client, and there is no solicitor–client relationship, retainer or contract between you and them.
2.3 The Drafting Solicitors will not give you legal advice, take instructions from you directly, or act for you in dealings with your spouse or the court.
2.4 Because you are not their client:
(a) you will not have the protections that come with being a solicitor’s client, including the right to complain to the Legal Ombudsman about them; and
(b) your communications with us may not be protected by legal professional privilege.
2.5 We are responsible for the Drafting Solicitors’ work as if it were our own. Any complaint or claim about the documents must be made against us. You agree not to bring any claim against the Drafting Solicitors or their partners, staff or insurers in connection with our services.
3. No legal advice
3.1 Neither we nor the Drafting Solicitors give you legal advice or represent you. Our service is document preparation only, based on the information you give us.
3.2 We strongly recommend that you get independent legal advice on whether the agreement is right for you before you sign or submit the consent order.
4. Your responsibilities
4.1 You must give us accurate, complete and up-to-date information, including full financial disclosure, and tell us promptly about any change in your circumstances.
4.2 You must check all documents carefully for errors before signing or submitting them, and tell us about any errors before submission.
4.3 You are responsible for ensuring that the consent order reflects your wished before submitting the documents to the court.
5. Our liability to you
5.1 We will provide our service with reasonable care and skill.
5.2 We are not responsible for any error, omission or loss that results from information you gave us being inaccurate, incomplete or out of date, or from your failure to check the documents under clause 4.2.
5.3 We cannot guarantee that the court will approve the consent order or any particular outcome. The court may refuse or amend an order it considers unfair.
5.4 We are not responsible for losses that were not reasonably foreseeable when our contract was made.
5.5 Subject to clause 5.6, our total liability to you is limited to the fees you paid us .
5.6 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything that cannot legally be limited or excluded. Nothing in these terms affects your statutory rights as a consumer.
6. Indemnity
6.1 You agree to reimburse us for any reasonable losses, costs or claims we suffer as a direct result of you knowingly or carelessly giving us false or incomplete information.
7. Third-party rights
7.1 The Drafting Solicitors may enforce clauses 2.5 and 3 under the Contracts (Rights of Third Parties) Act 1999. No one else has any right to enforce these terms.
8. Changes to these terms
8.1 We may update these terms from time to time. Changes apply only to orders placed after the update. The terms in force when you placed your order apply to your order.
Indemnification:
9.By proceeding I have read and accept these terms. I understand that the Drafting Solicitors act for Online Legal Services Limited, not for me, that they and Online Legal Services Limited do not give me legal advice, and that I am responsible for the accuracy of the information I provide.
Modification of Disclaimer:
10.1. We reserve the right to modify this disclaimer at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying the client.
Solicitor Managed Services
Introduction:
We are an authorised marketing agent of OLS Solicitors, an SRA regulated law firm and sell their services on their behalf. By making a purchase through our website, you agree to the following terms and conditions:
- Data Sharing:
We may share your contact and purchase information with OLS Solicitors.
OLS Solicitors will become your primary point of contact for customer service, billing inquiries, or any other matters related to your purchase.
- Compensation:
OLS Solicitors will pay us a fee as compensation for our marketing services. This fee is not an additional cost to you.
- End of Our Involvement:
Once your purchase is complete, our involvement in the transaction concludes.
Further communication or interaction will be solely between you and OLS Solicitors.
- Binding Agreement:
By making a purchase through our website, you agree to be bound by OLS Solicitor’s terms and conditions, which may differ from ours and your statutory right to a refund will start one day after they have sent their client care documentation to you by email. All OLS Solicitors services will require you to complete identity checks and a fee may be charged for providing a digital check.
- Questions and Concerns:
If you have any questions or concerns about your purchase or the services provided by OLS Solicitors, please contact them directly.
Service Provision:
Services may be carried out by Solicitors, Chartered Legal Executives, or Paralegals under the supervision of a Solicitor.
Timescales:
Any timescale provided for a solicitor service begins upon receipt of signed terms and conditions and anti-money laundering documentation.
These timescales are for guidance and may be extended to account for staff absence or unforeseen events.
Change in Terms:
OLS Solicitors may occasionally need to modify the terms of their retainer with you, particularly when the terms of service are no longer appropriate under a fixed fee arrangement.
You will receive written notification of any such changes along with an estimate of costs, minus any costs already paid.
You have the option to decline these new terms, and a refund may be issued, deducting any work carried out at the hourly rate of the responsible fee earner.
Ownership:
Online Legal Services Solicitors Limited is wholly owned by Online Legal Services Limited but for legal purposes are entirely seperate legal entities.
Complaints Procedure
We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This helps us to improve our standards and enhance customer experience.
We normally resolve the vast majority of complaints in the first instance without any need for any formal procedure.
If you have a complaint, please contact us with the details of your complaint, in the first instance by e-mail to [email protected] with the word complaint in the subject line.
What will happen next?
- We will send you an e-mail acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will involve passing your complaint to a senior Manager, who will review your complaint by reading your file and speaking to the case managers and other team members to ascertain the facts of the case.
- Your complaint handler will then respond to your complaint within 7 days of receipt with their conclusions in writing.
- If you are not satisfied with their conclusions, your complaint and case notes will be passed to a Director for review who will normally respond within 7 working days (unless on leave).Terms correct as of 13.03.2026